The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles

Caputo, Andrea, Ayoko, Oluremi B. and Amoo, Nii (2018) The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles. Journal of Business Ethics, 89 10-20. doi:10.1016/j.jbusres.2018.03.042


Author Caputo, Andrea
Ayoko, Oluremi B.
Amoo, Nii
Title The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles
Journal name Journal of Business Ethics   Check publisher's open access policy
ISSN 0167-4544
1573-0697
Publication date 2018-08-01
Year available 2018
Sub-type Article (original research)
DOI 10.1016/j.jbusres.2018.03.042
Open Access Status Not yet assessed
Volume 89
Start page 10
End page 20
Total pages 11
Place of publication New York, NY United States
Publisher Elsevier
Language eng
Subject 1406 Marketing
Abstract Today's international corporate environments demand that employees are culturally intelligent for effective engagement in cross-cultural interactions. This study examines the moderating effect of cultural intelligence (CQ) in the relationship between individual cultural orientations and the choice of a conflict management style. A sample of 403 employees completed self-report measures of all study variables. Findings confirmed the impact of cultural orientations on conflict management styles, namely avoiding, forcing and problem-solving. Moreover, findings confirm the existence of a moderated effect of some facets of cultural intelligence on the relationship between individual's cultural orientations and conflict management styles. The study offers novel empirical evidence for the important role that cultural intelligence has in managing conflict for increased productivity and performance in diverse international environments.
Keyword Cultural intelligence
Conflict management
Cultural orientation
Avoiding
Forcing
Problem-solving
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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Created: Tue, 17 Apr 2018, 13:50:13 EST by Karen Morgan on behalf of UQ Business School