Product warranty logistics: Issues and challenges

Murthy, D. N.P., Solem, O. and Roren, T. (2004). Product warranty logistics: Issues and challenges. In: , , (110-126). . doi:10.1016/S0377-2217(02)00912-8

Author Murthy, D. N.P.
Solem, O.
Roren, T.
Title of paper Product warranty logistics: Issues and challenges
Journal name European Journal of Operational Research   Check publisher's open access policy
Publication Year 2004
Sub-type Fully published paper
DOI 10.1016/S0377-2217(02)00912-8
Open Access Status Not yet assessed
ISSN 0377-2217
Volume 156
Issue 1
Start page 110
End page 126
Total pages 17
Language eng
Abstract/Summary Warranty is an important element of marketing new products. The servicing of warranty results in additional costs to the manufacturer. Warranty logistics deals with various issues relating to the servicing of warranty. Proper management of warranty logistics is needed not only to reduce the warranty servicing cost but also to ensure customer satisfaction as customer dissatisfaction has a negative impact on sales and revenue. Unfortunately, warranty logistics has received very little attention. The paper links the literature on warranty and on logistics and then discusses the different issues in warranty logistics. It highlights the challenges and identifies some research topics of potential interest to operational researchers.
Subjects 2611 Modelling and Simulation
1803 Management Science and Operations Research
1802 Information Systems and Management
Keyword Logistics
Operational management
Product warranty
Strategic management
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Conference Paper
Sub-type: Fully published paper
Collection: Scopus Import - Archived
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Citation counts: Scopus Citation Count Cited 79 times in Scopus Article | Citations
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Created: Fri, 29 Dec 2017, 18:54:34 EST