Workplace conflict, bullying, and counterproductive behaviors

Ayoko, Oluremi B., Callan, Victor J. and Hartel, Charmine E. J. (2003) Workplace conflict, bullying, and counterproductive behaviors. International Journal of Organizational Analysis, 11 4: 283-301.

Author Ayoko, Oluremi B.
Callan, Victor J.
Hartel, Charmine E. J.
Title Workplace conflict, bullying, and counterproductive behaviors
Journal name International Journal of Organizational Analysis   Check publisher's open access policy
ISSN 1055-3185
Publication date 2003-01-01
Sub-type Article (original research)
Volume 11
Issue 4
Start page 283
End page 301
Total pages 19
Place of publication United States
Publisher Information Age Publishing, Inc
Collection year 2003
Language eng
Subject C1
350200 Business and Management
720400 Management and Productivity Issues
Abstract Using a multi-method approach, this paper presents both a qualitative and quantitative examination of workplace conflict, the emotional reactions to bullying and counterproductive behaviors. Three studies were undertaken for the present research. Data for Study 1 emerged from semi-structured interviews conducted with 50 group leaders and members from six workgroups in two large organizations. Interviews were transcribed and analyzed using systematic interpretative techniques. Findings from Study 1 showed that conflict induced a variety of emotional and behavioral responses. Data from Study 2 were collected from 660 employees from 7 public sector organizations using a structured open-ended survey. Results from Study 2 revealed that the majority of respondents perceived their managers as bullies. Study 3 surveyed 510 staff in 122 workgroups from five organizations. Regression analysis revealed that differing conflict events were associated with bullying, emotional reactions and counterproductive behaviors. In particular, prolonged conflict increased incidents of bullying. Higher levels of bullying were predictive of workplace counterproductive behaviors such as purposely wasting company material and supplies, purposely doing one's work incorrectly and purposely damaging a valuable piece of property belonging to the employer.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
2004 Higher Education Research Data Collection
UQ Business School Publications
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Created: Wed, 15 Aug 2007, 11:57:47 EST