New product warranty: A literature review

Murthy, D. N. P. and Djamaludin, I. (2002) New product warranty: A literature review. International Journal of Production Economics, 79 3: 231-260. doi:10.1016/S0925-5273(02)00153-6

Author Murthy, D. N. P.
Djamaludin, I.
Title New product warranty: A literature review
Journal name International Journal of Production Economics   Check publisher's open access policy
ISSN 0926-5273
Publication date 2002-10-11
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1016/S0925-5273(02)00153-6
Open Access Status Not yet assessed
Volume 79
Issue 3
Start page 231
End page 260
Total pages 30
Place of publication Amsterdam ; New York
Publisher Elsevier Science B.V.
Language eng
Subject C1
290309 Safety and Quality
671699 Manufactured products not elsewhere classified
Abstract Warranty is an important element of marketing new products as better warranty signals higher product quality and provides greater assurance to customers. Servicing warranty involves additional costs to the manufacturer and this cost depends on product reliability and warranty terms. Product reliability is influenced by the decisions made during the design and manufacturing of the product. As such warranty is very important in the context of new products. Product warranty has received the attention of researchers from many different disciplines and the literature on warranties is vast. This paper carries out a review of the literature that has appeared in the last ten years. It highlights issues of interest to manufacturers in the context of managing new products from an overall business perspective. (C) 2002 Elsevier Science B.V. All rights reserved.
Keyword Engineering, Industrial
Engineering, Manufacturing
Operations Research & Management Science
New Products
Product Warranty
Phase-type Lifetimes
Periodic Preventive Maintenance
Stress Screening Strategies
Optimal System-design
Software Cost Model
Uncertain Quality
Extended Warranties
Replacement Warranties
Q-Index Code C1

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collection: School of Mechanical & Mining Engineering Publications
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Citation counts: TR Web of Science Citation Count  Cited 165 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 209 times in Scopus Article | Citations
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Created: Wed, 15 Aug 2007, 03:41:47 EST