Performance measurement in child protection

Tilbury, C. (2002) Performance measurement in child protection. Australian Social Work, 55 2: 136-146. doi:10.1080/03124070208410967

Author Tilbury, C.
Title Performance measurement in child protection
Journal name Australian Social Work   Check publisher's open access policy
ISSN 0312-407X
Publication date 2002-01-01
Sub-type Article (original research)
DOI 10.1080/03124070208410967
Volume 55
Issue 2
Start page 136
End page 146
Total pages 11
Editor N Smith
Place of publication Australia
Publisher Australian Association of Social Workers
Collection year 2002
Language eng
Subject C1
360201 Public Policy
750312 Youth/child development and welfare
1607 Social Work
Abstract The increasing use of performance measurement by government means that child protection services are under pressure to demonstrate effectiveness in protecting children from harm and efficiency in the use of public funds to help children and families. From a policy perspective, the way performance measurement is conceptualised and implemented can have major consequences for service delivery. This paper examines key issues raised in the literature about performance measurement, the context for its introduction in child protection, how the concepts of effectiveness and efficiency are dealt with, how client outcomes are defined, and assumptions about 'good performance'. An overview of performance measurement in child protection in Australia is provided. The paper argues that a critical approach to performance measurement in child protection can contribute to improved service delivery to clients.
Keyword Child Protection
Social Work Education
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Nursing, Midwifery and Social Work Publications
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Created: Wed, 15 Aug 2007, 03:30:41 EST