Emotion in the workplace: The new challenge for managers

Ashkanasy, N. M. and Daus, C. S. (2002) Emotion in the workplace: The new challenge for managers. Academy of Management Executive, 16 1: 76-86. doi:10.5465/AME.2002.6640191

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Author Ashkanasy, N. M.
Daus, C. S.
Title Emotion in the workplace: The new challenge for managers
Journal name Academy of Management Executive
ISSN 1079-5545
Publication date 2002-02-01
Year available 2002
Sub-type Article (original research)
DOI 10.5465/AME.2002.6640191
Open Access Status File (Author Post-print)
Volume 16
Issue 1
Start page 76
End page 86
Total pages 11
Editor R. C. Ford
Place of publication New York
Publisher The Academy of Management
Language eng
Subject C1
350201 Human Resources Management
720403 Management
380108 Industrial and Organisational Psychology
350200 Business and Management
350000 Commerce, Management, Tourism and Services
Abstract Emotions in workplace settings and emotional intelligence are hot topics in management today. Leading business journals such as Fortune and Harvard Business Review have featured articles on emotional intelligence. But there is more to emotions in the workplace than just emotional intelligence. The aim of this article is to acquaint managers with intriguing new research that examines both emotional intelligence and the broader issue of emotion, which has been shown to play a powerful role in workplace settings. We show that this research has a strong potential for practical application in organizations within many broad human-resource functions such as selection, performance management, and training, as well as implications for more narrow domains like customer service. We conclude that the study of emotions in organizational settings has provided new and important insights into the way in which people in organizations behave, and we offer advice for managers to enable them to develop and to maintain a positive emotional climate in their organizations.
Keyword Management
Customer Perceptions
Q-Index Code C1
Institutional Status UQ
Additional Notes PDF: Pre-print version of article Later published in Academy of Management Executive 16(1)76-86

Document type: Journal Article
Sub-type: Article (original research)
Collections: Faculty of Business, Economics and Law -- Publications
Excellence in Research Australia (ERA) - Collection
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Citation counts: TR Web of Science Citation Count  Cited 177 times in Thomson Reuters Web of Science Article | Citations
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Created: Wed, 15 Aug 2007, 03:09:00 EST