Communicating trustworthiness and building trust in interorganizational virtual organizations

Kasper-Fuehrer, E. C. and Ashkanasy, N. M. (2001) Communicating trustworthiness and building trust in interorganizational virtual organizations. Journal of Management, 27 3: 235-254. doi:10.1016/S0149-2063(01)00090-3

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Author Kasper-Fuehrer, E. C.
Ashkanasy, N. M.
Title Communicating trustworthiness and building trust in interorganizational virtual organizations
Journal name Journal of Management   Check publisher's open access policy
ISSN 0149-2063
Publication date 2001-01-01
Year available 2001
Sub-type Article (original research)
DOI 10.1016/S0149-2063(01)00090-3
Open Access Status File (Author Post-print)
Volume 27
Issue 3
Start page 235
End page 254
Total pages 20
Editor M.Kacmar
Place of publication New York
Publisher Elsevier Science
Language eng
Subject C1
350208 Organisational Planning and Management
729901 Technological and organisational innovation
Abstract We propose a theory of trust in interorganizational virtual organizations that focuses on how trustworthiness can be communicated and trust built in this environment. The theory highlights three issues that must be dealt with if the potential obstacles to the development of trust in the virtual context are to be overcome. These are communication of trustworthiness facilitated by reliable Information and Communication Technology (ICT), establishment of a common business understanding, and strong business ethics. We propose four specific propositions relating to these issues, and suggest topics to be explored in future research. (C) 2001 Elsevier Science Inc. All rights reserved.
Keyword Business
Ethical Behavior
Q-Index Code C1
Institutional Status UQ
Additional Notes This is an author version of an article originally published as Eva C. Kasper-Fuehrer and Neal M. Ashkanasy, 2001. Communicating trustworthiness and building trust in inter-organizational virtual organizations, Journal of Management, 27(3) : 235-254. doi: 10.1177/014920630102700302 Copyright 2001 Southern Management Association. All rights reserved.

Document type: Journal Article
Sub-type: Article (original research)
Collection: Faculty of Business, Economics and Law -- Publications
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Citation counts: TR Web of Science Citation Count  Cited 97 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 153 times in Scopus Article | Citations
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Created: Wed, 15 Aug 2007, 01:14:09 EST