Risk identification: client dissatisfaction with subscription cancellations

University of Queensland. Library and Pugh, Majella (2016). Risk identification: client dissatisfaction with subscription cancellations.

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Title Risk identification: client dissatisfaction with subscription cancellations
Abstract/Summary Whilst the University of Queensland Library 2014 subscriptions review achieved good financial management of the Library Collections Budget, gaps in the consultation and risk assessment process were uncovered.

As a result, two Risk Assessment tools, and a Communication of Subscription Cancellations Checklist have been developed. Librarians employ the two risk assessment tools (a Risk Matrix and a Risk Quadrant) on each subscription title identified for cancellation (not required for titles identified to be renewed).

Where the Associate Director of Information Resources sees a potential risk in a title’s cancellation, she will undertake a second assessment. If concerns are supported by this second evaluation, the title will be referred to Library Faculty Team Managers for reconsideration.
Keyword Academic libraries
Collections management
Date 2016-02-01
Author University of Queensland. Library
Pugh, Majella
Open Access Status Other
Additional Notes This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia License.

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Created: Wed, 12 Apr 2017, 14:27:57 EST by Ms Dulcie Stewart on behalf of Information Systems and Resource Services, Library