Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts

Matook, Sabine and Brown, Susan A. (2017) Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts. Information Systems Journal, 27 3: 309-346. doi:10.1111/isj.12108


Author Matook, Sabine
Brown, Susan A.
Title Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts
Journal name Information Systems Journal   Check publisher's open access policy
ISSN 1365-2575
1350-1917
Publication date 2017-05-01
Sub-type Article (original research)
DOI 10.1111/isj.12108
Open Access Status Not yet assessed
Volume 27
Issue 3
Start page 309
End page 346
Total pages 38
Place of publication Chichester, West Sussex, United Kingdom
Publisher Wiley-Blackwell Publishing
Collection year 2018
Language eng
Abstract The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi-faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven-dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.
Keyword IT artifact
Systems thinking
Systems characteristics
Information sys-tems research
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
 
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Created: Fri, 07 Apr 2017, 22:54:28 EST by Dr Sabine Matook on behalf of UQ Business School