Patient satisfaction from two studies of collaborative doctor - pharmacist prescribing in Australia

Hale, Andrew, Coombes, Ian, Stokes, Julie, Aitken, Stuart, Clark, Fiona and Nissen, Lisa (2016) Patient satisfaction from two studies of collaborative doctor - pharmacist prescribing in Australia. Health Expectations, 19 1: 49-61. doi:10.1111/hex.12329

Author Hale, Andrew
Coombes, Ian
Stokes, Julie
Aitken, Stuart
Clark, Fiona
Nissen, Lisa
Title Patient satisfaction from two studies of collaborative doctor - pharmacist prescribing in Australia
Journal name Health Expectations   Check publisher's open access policy
ISSN 1369-7625
Publication date 2016-02-01
Sub-type Article (original research)
DOI 10.1111/hex.12329
Open Access Status DOI
Volume 19
Issue 1
Start page 49
End page 61
Total pages 13
Place of publication Chichester, West Sussex, United Kingdom
Publisher Wiley-Blackwell Publishing
Collection year 2017
Language eng
Formatted abstract
Background: Pharmacist prescribing has been introduced in several countries and is a possible future role for pharmacy in Australia.

Objective: To assess whether patient satisfaction with the pharmacist as a prescriber, and patient experiences in two settings of collaborative doctor-pharmacist prescribing may be barriers to implementation of pharmacist prescribing.

Design: Surveys containing closed questions, and Likert scale responses, were completed in both settings to investigate patient satisfaction after each consultation. A further survey investigating attitudes towards pharmacist prescribing, after multiple consultations, was completed in the sexual health clinic.

Setting and Participants: A surgical pre-admission clinic (PAC) in a tertiary hospital and an outpatient sexual health clinic at a university hospital. Two hundred patients scheduled for elective surgery, and 17 patients diagnosed with HIV infection, respectively, recruited to the pharmacist prescribing arm of two collaborative doctor-pharmacist prescribing studies.

Results: Consultation satisfaction response rates in PAC and the sexual health clinic were 182/200 (91%) and 29/34 (85%), respectively. In the sexual health clinic, the attitudes towards pharmacist prescribing survey response rate were 14/17 (82%). Consultation satisfaction was high in both studies, most patients (98% and 97%, respectively) agreed they were satisfied with the consultation. In the sexual health clinic, all patients (14/14) agreed that they trusted the pharmacist's ability to prescribe, care was as good as usual care, and they would recommend seeing a pharmacist prescriber to friends. Discussion and

Conclusion: Most of the patients had a high satisfaction with pharmacist prescriber consultations, and a positive outlook on the collaborative model of care in the sexual health clinic.
Keyword New models of health care
Non-medical prescribing
Patient satisfaction
Pharmacist prescribing
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Pharmacy Publications
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Citation counts: TR Web of Science Citation Count  Cited 1 times in Thomson Reuters Web of Science Article | Citations
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