Promoting communication skills for information systems students in Australian and Portuguese higher education: action research study

Isaias, Pedro and Issa, Tomayess (2014) Promoting communication skills for information systems students in Australian and Portuguese higher education: action research study. Education and Information Technologies, 19 4: 841-861. doi:10.1007/s10639-013-9257-9


Author Isaias, Pedro
Issa, Tomayess
Title Promoting communication skills for information systems students in Australian and Portuguese higher education: action research study
Journal name Education and Information Technologies   Check publisher's open access policy
ISSN 1360-2357
1573-7608
Publication date 2014-12-01
Sub-type Article (original research)
DOI 10.1007/s10639-013-9257-9
Open Access Status Not yet assessed
Volume 19
Issue 4
Start page 841
End page 861
Total pages 21
Place of publication New York, United States
Publisher Springer
Language eng
Abstract This paper aims to examine the value of communication skills learning process through various assessments in Information Systems (IS) postgraduate units in Australia and Portugal. Currently, communication skills are indispensable to students in expanding their social networks and their knowledge at university and in the future workplace, since businesses expect their employees to have strong communication and presentation skills. This paper provides empirical evidence based on the anonymous quantitative and qualitative data collected during 2 years from 126 postgraduate students, which were collected via formal and informal feedback. Various assessment methods were used in Information Systems units to promote and develop the communication skills; these assessments are: reflective journal, business plan and prototype, discussion forum, presentation, and final examination. A Communication skills model (CSM) was developed based on Action research principles to promote the assessments which will assist IS students to enhance their communication skills. The research outcomes indicated that integrating communication skills in the assessments will allow students to promote their communication skills and boost their self-esteem skills. Furthermore, this paper added a new theoretical and practical contribution to higher-education teaching and learning literature, especially the action research for teachers to promote and develop communication skills among students. Finally, integrating these skills in the units should meet the objectives and aims of the units, Master’s degrees, universities, and businesses’ needs, and satisfy our student’s needs.
Keyword Action research
Communications skills
Information systems units
Higher education
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: Institute for Teaching and Learning Innovation Publications
 
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Created: Thu, 10 Nov 2016, 04:57:33 EST by Pedro Isaias on behalf of Institute for Teaching and Learning Innovation