Usability and digital inclusion: standards and guidelines

Aleixo, Carlos, Nunes, Miguel and Isaias, Pedro (2012) Usability and digital inclusion: standards and guidelines. International Journal of Public Administration, 35 3: 221-239. doi:10.1080/01900692.2011.646568

Author Aleixo, Carlos
Nunes, Miguel
Isaias, Pedro
Title Usability and digital inclusion: standards and guidelines
Journal name International Journal of Public Administration   Check publisher's open access policy
ISSN 0190-0692
Publication date 2012-02-07
Sub-type Article (original research)
DOI 10.1080/01900692.2011.646568
Open Access Status Not yet assessed
Volume 35
Issue 3
Start page 221
End page 239
Total pages 19
Place of publication New York, United States
Publisher Taylor & Francis
Language eng
Abstract This article aims at discussing e-government website usability in relation to concerns about digital inclusion. E-government web design should consider all aspects of usability, including those that make it more accessible to all. Traditional concerns of social exclusion are being superseded by fears that lack of digital competence and information literacy may result in dangerous digital exclusion. Usability is considered as a way to address this exclusion and should therefore incorporate inclusion and accessibility guidelines. This article makes an explicit link between usability guidelines and digital inclusion and reports on a survey of local government web presence in Portugal.
Keyword Usability guidelines
Digital inclusion
Local e-government
Information literacy
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: Institute for Teaching and Learning Innovation Publications
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Created: Thu, 10 Nov 2016, 04:43:28 EST by Pedro Isaias on behalf of Institute for Teaching and Learning Innovation