The promise and the reality: a mental health workforce perspective on technology-enhanced youth mental health service delivery

Orlowski, Simone, Lawn, Sharon, Matthews, Ben, Venning, Anthony, Wyld, Kaisha, Jones, Gabrielle, Winsall, Megan, Antezana, Gaston, Schrader, Geoffrey and Bidargaddi, Niranjan (2016) The promise and the reality: a mental health workforce perspective on technology-enhanced youth mental health service delivery. BMC Health Services Research, 16 1: 1-12. doi:10.1186/s12913-016-1790-y


Author Orlowski, Simone
Lawn, Sharon
Matthews, Ben
Venning, Anthony
Wyld, Kaisha
Jones, Gabrielle
Winsall, Megan
Antezana, Gaston
Schrader, Geoffrey
Bidargaddi, Niranjan
Title The promise and the reality: a mental health workforce perspective on technology-enhanced youth mental health service delivery
Journal name BMC Health Services Research   Check publisher's open access policy
ISSN 1472-6963
Publication date 2016-10-10
Sub-type Article (original research)
DOI 10.1186/s12913-016-1790-y
Open Access Status DOI
Volume 16
Issue 1
Start page 1
End page 12
Total pages 12
Place of publication London, United Kingdom
Publisher BioMed Central
Language eng
Abstract Digital technologies show promise for reversing poor engagement of youth (16-24 years) with mental health services. In particular, mobile and internet based applications with communication capabilities can augment face-to-face mental health service provision. The literature in this field, however, fails to adequately capture the perspectives of the youth mental health workforce regarding utility and acceptability of technology for this purpose.

This paper describes results of in-depth qualitative data drawn from various stakeholders involved in provision of youth mental health services in one Australian rural region. Data were obtained using focus groups and semi-structured interviews with regional youth mental health clinicians, youth workers and support/management staff (n = 4 focus groups; n = 8 interviews) and analysed via inductive thematic analysis.

Results question the acceptability of technology to engage clients within youth mental health services. Six main themes were identified: young people in a digital age, personal connection, power and vulnerability, professional identity, individual factors and organisational legitimacy.

These findings deepen the understanding of risks and challenges faced when adopting new technologies in mental healthcare. Recommendations for technology design and implementation in mental health services are made.
Formatted abstract
Background: Digital technologies show promise for reversing poor engagement of youth (16-24 years) with mental health services. In particular, mobile and internet based applications with communication capabilities can augment face-to-face mental health service provision. The literature in this field, however, fails to adequately capture the perspectives of the youth mental health workforce regarding utility and acceptability of technology for this purpose.

Methods: This paper describes results of in-depth qualitative data drawn from various stakeholders involved in provision of youth mental health services in one Australian rural region. Data were obtained using focus groups and semi-structured interviews with regional youth mental health clinicians, youth workers and support/management staff (n = 4 focus groups; n = 8 interviews) and analysed via inductive thematic analysis.

Results: Results question the acceptability of technology to engage clients within youth mental health services. Six main themes were identified: young people in a digital age, personal connection, power and vulnerability, professional identity, individual factors and organisational legitimacy.

Conclusions: These findings deepen the understanding of risks and challenges faced when adopting new technologies in mental healthcare. Recommendations for technology design and implementation in mental health services are made.
Keyword Design
Implementation
Mental health
Rural youth
Technology
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
School of Information Technology and Electrical Engineering Publications
 
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