Preventing tourists from canceling in times of crises

Hajibaba, Homa, Boztug, Yasemin and Dolnicar, Sara (2016) Preventing tourists from canceling in times of crises. Annals of Tourism Research, 60 48-62. doi:10.1016/j.annals.2016.06.003

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Author Hajibaba, Homa
Boztug, Yasemin
Dolnicar, Sara
Title Preventing tourists from canceling in times of crises
Journal name Annals of Tourism Research   Check publisher's open access policy
ISSN 0160-7383
Publication date 2016-09-01
Sub-type Article (original research)
DOI 10.1016/j.annals.2016.06.003
Open Access Status Not yet assessed
Volume 60
Start page 48
End page 62
Total pages 15
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon Press
Language eng
Subject 3303 Development
1409 Tourism, Leisure and Hospitality Management
Abstract Tourism destinations experiencing a crisis are vulnerable to trip cancelations and sudden drops in demand. Little is known about trip cancelations and how to prevent them. Specifically, it is unclear whether the effectiveness of different prevention approaches varies across crises and tourists segments. Using a conjoint design, the present study investigates the comparative stated effectiveness of different prevention approaches in situations where different crises hit a destination. Results indicate that certain prevention actions indeed have the potential to reduce cancelations. The most effective approach is change of accommodation—especially so when combined with an upgrade—followed by information updates and finally the provision of security devices or security staff. The effectiveness of approaches varies across tourists and crises.
Keyword Conjoint analysis
Crisis management
Travel cancelations
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 3 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 3 times in Scopus Article | Citations
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Created: Fri, 09 Sep 2016, 23:51:14 EST by Karen Morgan on behalf of Learning and Research Services (UQ Library)