Evaluation of a communication skills training program for companion-animal veterinarians: a pilot study using RIAS coding

McArthur, Michelle and Fitzgerald, Jennifer (2016) Evaluation of a communication skills training program for companion-animal veterinarians: a pilot study using RIAS coding. Journal of Veterinary Medical Education, 43 2: 111-125. doi:10.3138/jvme.0215-016R2


Author McArthur, Michelle
Fitzgerald, Jennifer
Title Evaluation of a communication skills training program for companion-animal veterinarians: a pilot study using RIAS coding
Journal name Journal of Veterinary Medical Education   Check publisher's open access policy
ISSN 0748-321X
1943-7218
Publication date 2016-06-01
Sub-type Article (original research)
DOI 10.3138/jvme.0215-016R2
Open Access Status Not yet assessed
Volume 43
Issue 2
Start page 111
End page 125
Total pages 15
Place of publication Toronto, ON, Canada
Publisher University of Toronto Press * Journals Division
Language eng
Subject 3304 Education
3400 Veterinary
Abstract Effective veterinarian communication skills training and the related key outcomes provided the impetus for this study. We implemented a pre-experimental pre-test/post-test single-group design with a sample of 13 veterinarians and their 71 clients to evaluate the effects of a 6.5-hour communication skills intervention for veterinarians. Consultations were audiotaped and analyzed with the Roter Interaction Analysis System (RIAS). Clients completed the Consultation and Relational Care Measure, a global satisfaction scale, a Parent Medical Interview Satisfaction Scale, and the Adherence Intent measure. Veterinarians completed a communication confidence measure and a workshop satisfaction scale. Contrary to expectation, neither veterinarian communication skills nor their confidence improved post-training. Despite client satisfaction and perceptions of veterinarians' relational communication skills not increasing, clients nevertheless reported an increased intent to adhere to veterinarian recommendations. This result is important because client adherence is critical to managing and enhancing the health and well-being of animals. The results of the study suggest that while the workshop was highly regarded, either the duration of the training or practice opportunities were insufficient or a booster session was required to increase veterinarian confidence and integration of new skills. Future research should utilize a randomized control study design to investigate the appropriate intervention with which to achieve change in veterinarian communication skills. Such change could translate to more effective interactions in veterinarians' daily lives.
Keyword Veterinarian
Communication skills
Training
Client satisfaction
Communication confidence
RIAS
Client adherence
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
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