Two sides to every story: The Dual Perspectives Method for examining interruptions in healthcare

McCurdie, Tara, Sanderson, Penelope, Aitken, Leanne and Liu, David (2017) Two sides to every story: The Dual Perspectives Method for examining interruptions in healthcare. Applied Ergonomics, 58 102-109. doi:10.1016/j.apergo.2016.05.012


Author McCurdie, Tara
Sanderson, Penelope
Aitken, Leanne
Liu, David
Title Two sides to every story: The Dual Perspectives Method for examining interruptions in healthcare
Journal name Applied Ergonomics   Check publisher's open access policy
ISSN 0003-6870
1872-9126
Publication date 2017-01-01
Year available 2016
Sub-type Article (original research)
DOI 10.1016/j.apergo.2016.05.012
Open Access Status Not Open Access
Volume 58
Start page 102
End page 109
Total pages 8
Place of publication Kidlington Oxford United Kingdom
Publisher Pergamon Press
Language eng
Abstract Interruptions are widely considered a problem in healthcare. Results from observation and experimental studies have guided extensive mitigation efforts, but the effectiveness of interventions remains mixed. We have built on current theories and methods for studying interruptions to develop a novel observational approach – the Dual Perspectives Method – for examining interruptions from the perspectives of the different work functions in an Intensive Care Unit (ICU). We detail the method and provide representative examples of the insights it offers, such as why interruptions happen, the role they play, and the consequences of preserving them or eliminating them. We anticipate that the Dual Perspectives Method will help us to arrive at a better basis on which to draw conclusions about interruptions, and will lead to the development of appropriate and sustainable interventions to ensure the effective and safe functioning of the work system under examination.
Keyword Interruptions
healthcare
Sociotechnical systems
Q-Index Code C1
Q-Index Status Provisional Code
Grant ID DP140101821

PG000689
Institutional Status UQ

 
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Created: Sat, 18 Jun 2016, 04:37:07 EST by Professor Penelope Sanderson on behalf of School of Medicine