Process support: inflexible imposition or chaotic composition?

Fitzpatrick G. and Welsh J. (1995) Process support: inflexible imposition or chaotic composition?. Interacting with Computers, 7 2: 167-180. doi:10.1016/0953-5438(95)93507-2

Author Fitzpatrick G.
Welsh J.
Title Process support: inflexible imposition or chaotic composition?
Journal name Interacting with Computers   Check publisher's open access policy
ISSN 0953-5438
Publication date 1995-01-01
Sub-type Article (original research)
DOI 10.1016/0953-5438(95)93507-2
Volume 7
Issue 2
Start page 167
End page 180
Total pages 14
Language eng
Subject 1709 Human-Computer Interaction
1712 Software
Abstract Current process support systems seek to impose a process structure which controls the work of participants in co-operative work activities. This structure is based on the false premise that the global order emergent from the chaotic dynamics of work processes can be used to prescribe local activity which is in fact situated and unpredictable. A spatial approach to the support of cooperative work processes is proposed. A space of work is defined, incorporating service, information, role and artefact objects, to capture the bounds and characteristics of the global order. The situated reality of work processes is supported by enabling participants to compose objects dynamically to form their own process path through the space.
Keyword Groupware
Human-computer interaction
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collection: Scopus Import
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Citation counts: Scopus Citation Count Cited 10 times in Scopus Article | Citations
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Created: Tue, 14 Jun 2016, 13:23:21 EST by System User