What about the workers? Roles and skills for employees in hotels of the future

Solnet, David, Baum, Tom, Robinson, Richard N.S. and Lockstone-Binney, Leonie (2016) What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22 3: 212-226. doi:10.1177/1356766715617403

Author Solnet, David
Baum, Tom
Robinson, Richard N.S.
Lockstone-Binney, Leonie
Title What about the workers? Roles and skills for employees in hotels of the future
Journal name Journal of Vacation Marketing   Check publisher's open access policy
ISSN 1356-7667
Publication date 2016-07-01
Year available 2015
Sub-type Article (original research)
DOI 10.1177/1356766715617403
Open Access Status Not Open Access
Volume 22
Issue 3
Start page 212
End page 226
Total pages 15
Place of publication London, United Kingdom
Publisher Sage Publications
Language eng
Formatted abstract
Hotels are diverse and constantly evolving, changing over time, inter alia, in their shape and appearance, their size, purpose, location and, perhaps above all, their representation of luxury and comfort. These changes have been and, intuitively, will continue to be driven by a complex amalgam of drivers. Representations that depict hotels of the future accommodate the consequences of change in varying ways – design, service, interaction with systems and technology among other considerations. This article is concerned less with the consumer and the physical properties of the establishment but rather seeks to focus consideration primarily on the possible changing roles of service workers within various conceptions of what hotels in the future may look like through to 2030 and beyond. The article applies a qualitative approach involving a literature review and subsequent Delphi method to develop and examine in depth three key drivers affecting the roles and skills of employees in hotels of the future. The attendant alternative workforce implications of each are discussed in turn.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 4 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 6 times in Scopus Article | Citations
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Created: Mon, 13 Jun 2016, 20:53:51 EST by Karen Morgan on behalf of UQ Business School