Tourism workforce research: a review, taxonomy and agenda

Baum, Tom, Kralj, Anna, Robinson, Richard N. S. and Solnet, David J. (2016) Tourism workforce research: a review, taxonomy and agenda. Annals of Tourism Research, 60 1-22. doi:10.1016/j.annals.2016.04.003

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Author Baum, Tom
Kralj, Anna
Robinson, Richard N. S.
Solnet, David J.
Title Tourism workforce research: a review, taxonomy and agenda
Journal name Annals of Tourism Research   Check publisher's open access policy
ISSN 0160-7383
Publication date 2016-09-01
Year available 2016
Sub-type Article (original research)
DOI 10.1016/j.annals.2016.04.003
Open Access Status Not Open Access
Volume 60
Start page 1
End page 22
Total pages 22
Place of publication Kidlington, Oxford United Kingdom
Publisher Pergamon Press
Language eng
Subject 3303 Development
1409 Tourism, Leisure and Hospitality Management
Abstract This paper offers a critical review, purview and future view of ‘workforce’ research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level framework into which we map the five pervasive themes from our systematic review across a 10 year period (2005–2014). A critique of the literature, following a ‘representations’ narrative, culminates in the development of a tourism workforce taxonomy, which we propose should provide the starting point for a pathway to guide the advancement of a more holistic approach to tourism workforce knowledge development.
Keyword Labour/labor
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: HERDC Pre-Audit
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 13 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 17 times in Scopus Article | Citations
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Created: Fri, 10 Jun 2016, 20:42:09 EST by Karen Morgan on behalf of UQ Business School