Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings

Hattingh, Hendrika Laetitia, Knox, Kathy, Fejzic, Jasmina, McConnell, Denise, Fowler, Jane L., Mey, Amary, Kelly, Fiona and Wheeler, Amanda J. (2015) Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings. International Journal of Pharmacy Practice, 23 1: 52-60. doi:10.1111/ijpp.12114

Author Hattingh, Hendrika Laetitia
Knox, Kathy
Fejzic, Jasmina
McConnell, Denise
Fowler, Jane L.
Mey, Amary
Kelly, Fiona
Wheeler, Amanda J.
Title Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings
Journal name International Journal of Pharmacy Practice   Check publisher's open access policy
ISSN 2042-7174
Publication date 2015-02-01
Sub-type Article (original research)
DOI 10.1111/ijpp.12114
Open Access Status Not Open Access
Volume 23
Issue 1
Start page 52
End page 60
Total pages 9
Place of publication Chichester, West Sussex, United Kingdom
Publisher John Wiley & Sons
Language eng
Formatted abstract
Objectives:  The study aims to explore within the community pharmacy practice context the views of mental health stakeholders on: (1) current and past experiences of privacy, confidentiality and support; and (2) expectations and needs in relation to privacy and confidentiality.

Methods:  In-depth interviews and focus groups were conducted in three states in Australia, namely Queensland, the northern region of New South Wales and Western Australia, between December 2011 and March 2012.

Key findings:  There were 98 participants consisting of consumers and carers (n = 74), health professionals (n = 13) and representatives from consumer organisations (n = 11). Participants highlighted a need for improved staff awareness. Consumers indicated a desire to receive information in a way that respects their privacy and confidentiality, in an appropriate space. Areas identified that require improved protection of privacy and confidentiality during pharmacy interactions were the number of staff having access to sensitive information, workflow models causing information exposure and pharmacies' layout not facilitating private discussions. Challenges experienced by carers created feelings of isolation which could impact on care.

Conclusions:  This study explored mental health stakeholders' experiences and expectations regarding privacy and confidentiality in the Australian community pharmacy context. A need for better pharmacy staff training about the importance of privacy and confidentiality and strategies to enhance compliance with national pharmacy practice requirements was identified. Findings provided insight into privacy and confidentiality needs and will assist in the development of pharmacy staff training material to better support consumers with sensitive conditions.
Keyword Confidentiality
Mental health
Pharmacy space
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Non HERDC
School of Pharmacy Publications
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Citation counts: Scopus Citation Count Cited 12 times in Scopus Article | Citations
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Created: Wed, 24 Feb 2016, 22:04:18 EST by Ms Kate Rowe on behalf of Learning and Research Services (UQ Library)