Trust and safe spaces: mental health consumers' and carers' relationships with community pharmacy staff

Mey, Amary, Knox, Kathy, Kelly, Fiona, Davey, Andrew K., Fowler, Jane, Hattingh, Laetitia, Fejzic, Jasmina, McConnell, Denise and Wheeler, Amanda J. (2013) Trust and safe spaces: mental health consumers' and carers' relationships with community pharmacy staff. Patient, 6 4: 281-289. doi:10.1007/s40271-013-0032-1

Author Mey, Amary
Knox, Kathy
Kelly, Fiona
Davey, Andrew K.
Fowler, Jane
Hattingh, Laetitia
Fejzic, Jasmina
McConnell, Denise
Wheeler, Amanda J.
Title Trust and safe spaces: mental health consumers' and carers' relationships with community pharmacy staff
Journal name Patient   Check publisher's open access policy
ISSN 1178-1653
Publication date 2013-12-01
Year available 2013
Sub-type Article (original research)
DOI 10.1007/s40271-013-0032-1
Open Access Status Not Open Access
Volume 6
Issue 4
Start page 281
End page 289
Total pages 9
Place of publication Auckland, New Zealand
Publisher Adis International
Language eng
Formatted abstract

Trusting relationships between mental health consumers and health care providers are critical in the management and recovery process. Although community pharmacy staff are well placed to form relationships with mental health consumers and carers, little is known about the existence, nature or significance of consumer–staff relationships.


The aim of this study was to explore mental health consumers’ and carers’ perceptions of community pharmacy services, and describe the nature of their relationships with pharmacy staff.


Focus groups and semi-structured interviews were conducted with a convenience sample of 74 mental health consumers or carers who self-selected into the study. Thematic analysis was undertaken to explore participants’ perspectives.


Positive experiences of pharmacy services were perceived to encourage consumers’ and carers’ trust in pharmacists and promote relationship development. This was enhanced when participants felt that elements of patient-centred care were part of the pharmacy services provided. Although some participants perceived community pharmacy to have a limited role in mental health, those who had established relationships highlighted the current role of pharmacists in their care, and appeared to welcome further extensions of pharmacists’ role in mental health.


Trusting relationships between consumers and carers and community pharmacy staff were deemed to be important in mental health care and contributed to consumers’ and carers’ views of pharmacy as a safe health care space. Community pharmacy services that included core elements of patient-centred care appeared to facilitate relationship formation and associated benefits. Education and training is needed for community pharmacy staff to improve mental health knowledge and promote positive engagement with consumers and carers.
Keyword Health Care Sciences & Services
Health Policy & Services
Health Care Sciences & Services
Q-Index Code C1
Q-Index Status Provisional Code
Grant ID RTF 2010/11-02
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Pharmacy Publications
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Citation counts: TR Web of Science Citation Count  Cited 7 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 10 times in Scopus Article | Citations
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Created: Wed, 24 Feb 2016, 21:11:33 EST by Ms Kate Rowe on behalf of School of Pharmacy