An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach

Watson, Bernadette M., Manias, Elizabeth, Geddes, Fiona, Della, Philip and Jones, Dorothy (2015) An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach. Journal of Language and Social Psychology, 34 6: 687-701. doi:10.1177/0261927X15586200


Author Watson, Bernadette M.
Manias, Elizabeth
Geddes, Fiona
Della, Philip
Jones, Dorothy
Title An Analysis of Clinical Handover Miscommunication Using a Language and Social Psychology Approach
Journal name Journal of Language and Social Psychology   Check publisher's open access policy
ISSN 1552-6526
0261-927X
Publication date 2015-12-01
Year available 2015
Sub-type Article (original research)
DOI 10.1177/0261927X15586200
Open Access Status Not yet assessed
Volume 34
Issue 6
Start page 687
End page 701
Total pages 15
Place of publication Thousand Oaks, CA, United States
Publisher SAGE Publications
Language eng
Abstract Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.
Keyword Intergroup health communication
Clinical handover
Miscommunication
Skills training
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Medicine Publications
School of Psychology Publications
 
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