Smart tourism: foundations and developments

Gretzel, Ulrike, Sigala, Marianna, Xiang, Zheng and Koo, Chulmo (2015) Smart tourism: foundations and developments. Electronic Markets, 25 3: 179-188. doi:10.1007/s12525-015-0196-8

Author Gretzel, Ulrike
Sigala, Marianna
Xiang, Zheng
Koo, Chulmo
Title Smart tourism: foundations and developments
Journal name Electronic Markets   Check publisher's open access policy
ISSN 1422-8890
Publication date 2015-08-01
Sub-type Article (original research)
DOI 10.1007/s12525-015-0196-8
Open Access Status DOI
Volume 25
Issue 3
Start page 179
End page 188
Total pages 10
Place of publication Heidelberg, Germany
Publisher Springer
Language eng
Abstract Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart tourism trends, and then lays out its technological and business foundations. This is followed by a brief discussion on the prospects and drawbacks of smart tourism. The paper further draws attention to the great need for research to inform smart tourism development and management.
Keyword Big data
Business models
Internet of things
Open innovation
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 65 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 82 times in Scopus Article | Citations
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