Crisis-resistant tourists

Hajibaba, Homa, Gretzel, Ulrike, Leisch, Friedrich and Dolnicar, Sara (2015) Crisis-resistant tourists. Annals of Tourism Research, 53 46-60. doi:10.1016/j.annals.2015.04.001

Author Hajibaba, Homa
Gretzel, Ulrike
Leisch, Friedrich
Dolnicar, Sara
Title Crisis-resistant tourists
Journal name Annals of Tourism Research   Check publisher's open access policy
ISSN 0160-7383
Publication date 2015-07-01
Year available 2015
Sub-type Article (original research)
DOI 10.1016/j.annals.2015.04.001
Open Access Status Not Open Access
Volume 53
Start page 46
End page 60
Total pages 15
Place of publication Oxford, United Kingdom
Publisher Pergamon Press
Language eng
Abstract Despite the negative impact of unexpected events-such as 9/11 and the Global Financial Crisis-on the tourism industry, and despite substantial research into managing crises in tourism, little is known about tourists who are most needed in such situations: crisis-resistant tourists. In this study, crisis-resistant tourists are defined and theoretically conceptualized. Empirical results indicate that segments of tourists resistant to external or internal crisis events indeed exist and-as theoretically postulated-demonstrate higher levels of risk propensity and resistance to change. In contrast, risk shifting is not associated with being a crisis-resistant tourist. An initial profile of crisis-resistant tourists is provided, offering guidance to the tourism industry on how to identify and communicate with this highly attractive market segment.
Keyword Crisis-resistant tourists
Market segmentation
Resistance to change
Risk propensity
Travel cancellation
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 8 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 8 times in Scopus Article | Citations
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