Designing an online resource for people with low back pain: health-care provider perspectives

Nielsen, Mandy, Jull, Gwendolen and Hodges, Paul W. (2015) Designing an online resource for people with low back pain: health-care provider perspectives. Australian Journal of Primary Health, 22 2: 159-166. doi:10.1071/PY14131

Author Nielsen, Mandy
Jull, Gwendolen
Hodges, Paul W.
Title Designing an online resource for people with low back pain: health-care provider perspectives
Journal name Australian Journal of Primary Health   Check publisher's open access policy
ISSN 1836-7399
Publication date 2015-02-24
Year available 2016
Sub-type Article (original research)
DOI 10.1071/PY14131
Open Access Status Not yet assessed
Volume 22
Issue 2
Start page 159
End page 166
Total pages 8
Place of publication Clayton, VIC, Australia
Publisher C S I R O Publishing
Language eng
Abstract People with low back pain (LBP) seek education and information from the Internet. Existing LBP websites are often of poor quality, and disparities have been identified between patient and health-care provider evaluations of LBP websites. This study aimed to identify health-care provider perspectives on desirable content for a proposed LBP website and how this information should be presented. It complements an earlier study of LBP patient (consumer) perspectives. A qualitative descriptive study, encompassing focus groups and telephone interviews, was conducted with 42 health-care professionals practising in the LBP field. Four categories of information were identified: explaining LBP; treatment and management options; myth-busting information; and communication with health-care professionals. Presentation preferences included: use of visual media; interactivity; and useability and readability. Comparison with the consumer study identified differences with regard to: depth and breadth of diagnostic and treatment information; provision of lay person experiences and stories; and capacity for consumer-to-consumer interaction online. Views of both consumers and health-care providers are critical when developing an online LBP resource. Failure to address the needs of both stakeholder groups diminishes the potential of the resource to improve consumer outcomes.
Keyword Health information
Patient education
Q-Index Code C1
Q-Index Status Confirmed Code
Grant ID ID455863
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2016 Collection
School of Health and Rehabilitation Sciences Publications
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Created: Fri, 08 May 2015, 20:04:11 EST by Ms Amanda Nielsen on behalf of School of Health & Rehabilitation Sciences