Client Perceptions of Reported Outcomes of Group Model Building in the New Zealand Public Sector

Scott, Rodney J, Cavana, Robert Y and Cameron, Donald (2015) Client Perceptions of Reported Outcomes of Group Model Building in the New Zealand Public Sector. Group Decision and Negotiation, 25 1: 77-101. doi:10.1007/s10726-015-9433-y

Author Scott, Rodney J
Cavana, Robert Y
Cameron, Donald
Title Client Perceptions of Reported Outcomes of Group Model Building in the New Zealand Public Sector
Journal name Group Decision and Negotiation   Check publisher's open access policy
ISSN 1572-9907
Publication date 2015-02-11
Year available 2015
Sub-type Article (original research)
DOI 10.1007/s10726-015-9433-y
Open Access Status Not Open Access
Volume 25
Issue 1
Start page 77
End page 101
Total pages 25
Place of publication Dordrecht, Netherlands
Publisher Springer - Netherlands
Language eng
Abstract System dynamics modellers sometimes involve decision-makers in the modelling process, a method known as “group model building”. Group model building has been associated with a number of different outcomes, and it is not clear which of these outcomes are important to clients. The public sector is a significant audience for group model building interventions; this paper reports on what outcomes are most valued by potential clients in the New Zealand public sector. Senior management within four government agencies identified the employees who were most likely to commission and conduct group decision processes. These individuals participated in detailed semi-structured interviews, and completed a written questionnaire, exploring the contexts in which group model building may be useful and the outcomes sought in each situation. The results suggest that, even within the public sector, the importance of a particular outcome will depend upon context. However, public servants generally appear to value trust and agreement over policy quality when conducting group-decision processes. Knowledge of the outcomes sought by potential clients helps guide the outcomes measured by researchers, and helps practitioners to tailor communication messages to clients.
Keyword Group model building
Group decision making
System dynamics
Public sector
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: School of Agriculture and Food Sciences
Official 2016 Collection
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 1 times in Scopus Article | Citations
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