Characteristics of people who use telephone counseling: findings from secondary analysis of a population-based study

Bassilios, Bridget, Harris, Meredith, Middleton, Aves, Gunn, Jane and Pirkis, Jane (2014) Characteristics of people who use telephone counseling: findings from secondary analysis of a population-based study. Administration and Policy in Mental Health and Mental Health Services Research, 42 5: 621-632. doi:10.1007/s10488-014-0595-8

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Author Bassilios, Bridget
Harris, Meredith
Middleton, Aves
Gunn, Jane
Pirkis, Jane
Title Characteristics of people who use telephone counseling: findings from secondary analysis of a population-based study
Journal name Administration and Policy in Mental Health and Mental Health Services Research   Check publisher's open access policy
ISSN 0894-587X
1573-3289
Publication date 2014-09-01
Sub-type Article (original research)
DOI 10.1007/s10488-014-0595-8
Open Access Status Not yet assessed
Volume 42
Issue 5
Start page 621
End page 632
Total pages 12
Place of publication New York, NY, United States
Publisher Springer New York
Language eng
Formatted abstract
The characteristics of people who use telephone counseling are not well understood. This secondary analysis used data from a nationally representative community survey of 8,841 Australian adults to compare callers and non-callers to telephone counseling services. Callers have a poorer clinical profile, including a higher risk of suicide, than people who do not use telephone counseling. They also use a variety of other mental health services. Repeat calls are associated with anxiety disorders, receipt of mental health care from general practitioners, and social disadvantage. All callers have a potential need for telephone counseling and further population studies that distinguish between telephone services intended to provide crisis (one-off) and ongoing counseling are warranted.
Keyword Telephone counseling
Crisis helpline
Repeat callers
Frequent callers
Population-based study
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published online: 19 September 2014

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
School of Public Health Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 5 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 4 times in Scopus Article | Citations
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Created: Tue, 24 Feb 2015, 03:03:42 EST by Meredith Harris on behalf of School of Public Health