Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review

Mair, Judith, Ritchie, Brent W. and Walters, Gabby (2014) Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review. Current Issues in Tourism, 19 1: 1-26. doi:10.1080/13683500.2014.932758

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Author Mair, Judith
Ritchie, Brent W.
Walters, Gabby
Title Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review
Journal name Current Issues in Tourism   Check publisher's open access policy
ISSN 1747-7603
1368-3500
Publication date 2014-07-10
Year available 2014
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1080/13683500.2014.932758
Volume 19
Issue 1
Start page 1
End page 26
Total pages 26
Place of publication Abingdon, Oxon, United Kingdom
Publisher Routledge
Collection year 2015
Language eng
Abstract This paper presents the results of a review of the literature concerning post-disaster and post-crisis recovery for tourist destinations. A total of 64 articles on this topic published in peer-reviewed tourism journals between January 2000 and June 2012 were included in the review. These articles were written on a number of different disaster contexts, including weather-related events (floods and hurricanes), natural disasters (earthquakes and tsunami) and other events (such as pandemics and terrorist attacks). The key themes that emerged included a lack of communication between stakeholders, media sensationalism, the importance of selecting the most effective marketing messages, lack of disaster-management plans, damage to destination image and reputation, and the changes in tourist behaviour following crises and disasters. The review identifies ways to improve the speed and effectiveness of response to disaster, the importance of relationship marketing with loyal customers and the need to quickly repair destination image. Suggestions for future research arising from this review include the urgent need to encourage tourism operators to engage with crisis preparedness and disaster-management strategies and the importance of gaining a better understanding of the consumer response to disastrous events.
Keyword Crisis
Destination management
Post-disaster recovery
Tourism marketing
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published online: 10 July 2014.

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collections: Official 2015 Collection
UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 7 times in Thomson Reuters Web of Science Article | Citations
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Created: Thu, 18 Sep 2014, 23:37:28 EST by Karen Morgan on behalf of UQ Business School