The role of helplines in cancer care: intertwining emotional support with information or advice-seeking needs

Ekberg, Katie, McDermott, Joanne, Moynihan, Clare, Brindle, Lucy, Little, Paul and Leydon, Geraldine M. (2014) The role of helplines in cancer care: intertwining emotional support with information or advice-seeking needs. Journal of Psychosocial Oncology, 32 3: 359-381. doi:10.1080/07347332.2014.897294


Author Ekberg, Katie
McDermott, Joanne
Moynihan, Clare
Brindle, Lucy
Little, Paul
Leydon, Geraldine M.
Title The role of helplines in cancer care: intertwining emotional support with information or advice-seeking needs
Journal name Journal of Psychosocial Oncology   Check publisher's open access policy
ISSN 1540-7586
0734-7332
Publication date 2014-01-01
Year available 2014
Sub-type Article (original research)
DOI 10.1080/07347332.2014.897294
Volume 32
Issue 3
Start page 359
End page 381
Total pages 23
Place of publication Philadelphia, PA, United States
Publisher Routledge
Language eng
Abstract Helplines are core feature of the contemporary U.K. health care system, however little is known about callers experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues, (2) anonymity, (3) convenience, and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers help-seeking behavior was multifaceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.
Keyword Cancer helpline
Telemedicine
Cancer information
Psychosocial support
Callers' perceptions
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
School of Health and Rehabilitation Sciences Publications
 
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