Technology-mediated management learning in hospitality organisations

Li, Li, Lee, Hee "Andy" and Law, Rob (2012) Technology-mediated management learning in hospitality organisations. International Journal of Hospitality Management, 31 2: 451-457. doi:10.1016/j.ijhm.2011.07.003

Author Li, Li
Lee, Hee "Andy"
Law, Rob
Title Technology-mediated management learning in hospitality organisations
Journal name International Journal of Hospitality Management   Check publisher's open access policy
ISSN 0278-4319
Publication date 2012-01-01
Year available 2012
Sub-type Article (original research)
DOI 10.1016/j.ijhm.2011.07.003
Open Access Status DOI
Volume 31
Issue 2
Start page 451
End page 457
Total pages 7
Place of publication Kidlington, Oxford, United Kingdom
Publisher Pergamon
Language eng
Abstract This study examines the role of information and communication technology (ICT) applications in management learning and development in hospitality organisations. Managers who search for authentic social knowledge are most likely to use learning management systems, company intranets, email applications and search engines. Managers who look for personal knowledge are most likely to select search engines, online audio or video communication applications, telephone conferencing and customer online community websites. This study provides evidence that e-learning practices in management development do not fully support managers' learning. The paper lastly offers solutions to address this mismatch.
Keyword Hospitality industry
Management learning and development
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 8 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 10 times in Scopus Article | Citations
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