Displacing use: exploring alternative relationships in a human-centred design process

Kelly, Janet and Matthews, Ben (2014) Displacing use: exploring alternative relationships in a human-centred design process. Design Studies, 35 4: 353-373. doi:10.1016/j.destud.2014.02.001

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Author Kelly, Janet
Matthews, Ben
Title Displacing use: exploring alternative relationships in a human-centred design process
Journal name Design Studies   Check publisher's open access policy
ISSN 0142-694X
1872-6909
Publication date 2014-07-01
Sub-type Article (original research)
DOI 10.1016/j.destud.2014.02.001
Open Access Status Not yet assessed
Volume 35
Issue 4
Start page 353
End page 373
Total pages 21
Place of publication Pergamon
Publisher Kidlington, Oxford, United Kingdom
Language eng
Subject 2216 Architecture
1201 Arts and Humanities (miscellaneous)
2200 Engineering
3300 Social Sciences
1706 Computer Science Applications
1702 Artificial Intelligence
Abstract This paper critically discusses the concept of use in design, suggesting that relevant relationships other than use are sometimes obscured by the user-centredness of design processes. We present a design case from the medical device domain that displaced the concept of use from the centre of a human-centred design process. We identified alternative design-relevant relationships between people and devices that are not specifically tied to the functions/uses of the devices, e.g. relationships between the healthcare professional and the device, between doctors and patients, and between patients and their own medical conditions. Displacing use can be a valuable strategy for design, revealing some of the contextual conditions that influence an artefact's use, and broadening the space of alternatives explored in design.
Formatted abstract
Highlights
• The concepts of use and users are critically discussed in relation to design.
• An ethnographically-informed design process that focused on relationships other than use is presented.
• Our design investigations revealed some of the contextual conditions that determine how products are perceived and used.
• Displacing use can be a strategy for design inquiries concerned with understanding conditions of use.

This paper critically discusses the concept of use in design, suggesting that relevant relationships other than use are sometimes obscured by the user-centredness of design processes. We present a design case from the medical device domain that displaced the concept of use from the centre of a human-centred design process. We identified alternative design-relevant relationships between people and devices that are not specifically tied to the functions/uses of the devices, e.g. relationships between the healthcare professional and the device, between doctors and patients, and between patients and their own medical conditions. Displacing use can be a valuable strategy for design, revealing some of the contextual conditions that influence an artefact's use, and broadening the space of alternatives explored in design.
Keyword User centred design
Design methods
Participatory design
Medical device design
Case study
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
School of Information Technology and Electrical Engineering Publications
 
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Created: Mon, 17 Mar 2014, 21:59:38 EST by Ben Matthews on behalf of School of Information Technol and Elec Engineering