Community pharmacy in Australia: A health hub destination of the future

McMillan S.S., Wheeler A.J., Sav A., King M.A., Whitty J.A., Kendall E. and Kelly F. (2013) Community pharmacy in Australia: A health hub destination of the future. Research in Social and Administrative Pharmacy, 9 6: 863-875. doi:10.1016/j.sapharm.2012.11.003

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Author McMillan S.S.
Wheeler A.J.
Sav A.
King M.A.
Whitty J.A.
Kendall E.
Kelly F.
Title Community pharmacy in Australia: A health hub destination of the future
Journal name Research in Social and Administrative Pharmacy   Check publisher's open access policy
ISSN 1551-7411
Publication date 2013-11-01
Year available 2012
Sub-type Article (original research)
DOI 10.1016/j.sapharm.2012.11.003
Open Access Status File (Author Post-print)
Volume 9
Issue 6
Start page 863
End page 875
Total pages 13
Place of publication Philadelphia, United States
Publisher Elsevier Inc
Language eng
Subject 3611 Pharmacy
3003 Pharmaceutical Science
Formatted abstract
Background: Rates of chronic illness are rising in Australia and as medications are frequently used in the management of a range of chronic conditions, community pharmacists are in an ideal position to better assist these consumers. There is currently limited information as to how pharmacy can do this from the perspective of consumer health organizations, health advocates and professional support organizations.
Objectives: To explore new roles, opportunities and any associated barriers for community pharmacy to better assist consumers with chronic illnesses.
Methods: Representatives of non-government consumer health organizations (n=10) were interviewed from the key health priority areas emphasized by the Australian government. Health advocates (n=3), innovative health care professionals (n=4) and representatives of health care professional organizations (n=4) from pharmacy and medicine also participated. Interviews were analyzed via thematic analysis.
Results: Twenty-one in-depth interviews were conducted. The core finding was the potential for community pharmacies to become a health hub destination, whereby pharmacy staff assist consumers with chronic conditions to: navigate the health system (e.g., provide information on support services), manage their medications, and provide health advocacy. Participants expressed their concern that consumers may not be aware of the breadth of the pharmacist's expertise and that further collaboration is needed with non-government consumer health organizations and other health providers. Emphasis was placed on the improvement of the pharmacist's current role, particularly in the area of medication advice and accessibility, with the current pharmacy remuneration model identified as a barrier to becoming a health hub destination.
Conclusion: The eventual progression toward a health hub destination was seen to be important to better assist consumers with chronic conditions. This focuses on a more proactive approach to care encompassing simple advice, referrals to consumer health organizations and ultimately, health advocacy. However, further research is required into how community pharmacy can become a health hub given that this is a new concept and there are existing professional barriers.
Keyword Chronic illness
Community pharmacy
Consumer health organization
Health care professional organization
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Non HERDC
School of Pharmacy Publications
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Citation counts: TR Web of Science Citation Count  Cited 22 times in Thomson Reuters Web of Science Article | Citations
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Created: Wed, 12 Mar 2014, 19:19:39 EST by Ms Kate Rowe on behalf of School of Pharmacy