The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios

Solnet, David J., Baum, Tom, Kralj, Anna, Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2013) The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios. Journal of Travel Research, 53 6: 693-704. doi:10.1177/0047287513513163

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Author Solnet, David J.
Baum, Tom
Kralj, Anna
Robinson, Richard N. S.
Ritchie, Brent W.
Olsen, Mark
Title The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios
Journal name Journal of Travel Research   Check publisher's open access policy
ISSN 0047-2875
1552-6763
Publication date 2013-01-01
Sub-type Article (original research)
DOI 10.1177/0047287513513163
Volume 53
Issue 6
Start page 693
End page 704
Total pages 12
Place of publication Thousand Oaks, CA, United States
Publisher Sage Publications
Language eng
Abstract This article addresses the challenges of long-term planning for a tourism workforce at a regional level, a significant yet underconceptualized area in the literature. We draw on Yeoman’s future thinking techniques to generate a four-quadrant matrix designed to facilitate the development of scenarios that identify workforce challenges the tourism sector in the Asia-Pacific is likely to face through to 2030. Applying a modified Delphi technique, an expert panel aided in the formulation of dimensions on which our matrix is based. Their inputs over three rounds informed the development of four scenarios for the future of the tourism workforce in the Asia-Pacific. Utilizing these scenarios or “possibility spaces,” the article provides a framework for discussion and a platform for workforce planning and policy within this region.
Keyword Asia-Pacific
Tourism workforce
Scenario planning
Future
2030
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes First published on: 9 December 2013.

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2014 Collection
UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 5 times in Thomson Reuters Web of Science Article | Citations
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Created: Mon, 24 Feb 2014, 22:34:15 EST by Karen Morgan on behalf of UQ Business School