Principled ways of finding, analysing and planning for communicative overhead in interaction technology for fashion industry

Yang, Jason, Rintel, Sean and Viller, Stephen (2013). Principled ways of finding, analysing and planning for communicative overhead in interaction technology for fashion industry. In: Masaaki Kurosu, Human-Computer Interaction: Users and Contexts of Use - 15th International Conference, HCI International 2013, Proceedings. 15th International Conference on Human-Computer Interaction, HCI International 2013, Las Vegas, NV United States, (484-491). 21 - 26 July 2013. doi:10.1007/978-3-642-39265-8_54


Author Yang, Jason
Rintel, Sean
Viller, Stephen
Title of paper Principled ways of finding, analysing and planning for communicative overhead in interaction technology for fashion industry
Conference name 15th International Conference on Human-Computer Interaction, HCI International 2013
Conference location Las Vegas, NV United States
Conference dates 21 - 26 July 2013
Proceedings title Human-Computer Interaction: Users and Contexts of Use - 15th International Conference, HCI International 2013, Proceedings   Check publisher's open access policy
Journal name Lecture Notes in Computer Science   Check publisher's open access policy
Place of Publication Heidelberg, Germany
Publisher Springer
Publication Year 2013
Year available 2013
Sub-type Fully published paper
DOI 10.1007/978-3-642-39265-8_54
ISBN 9783642392641
9783642392658
ISSN 0302-9743
1611-3349
Editor Masaaki Kurosu
Volume 8006
Issue PART 3
Start page 484
End page 491
Total pages 8
Language eng
Abstract/Summary In this paper, we identify and analyse the problems associated with communicative overheads of a fashion design and manufacturing workflow. We conduct a multi-stage qualitative study to investigate where the rich multiple channels of communication afford and constrain the workflow during remote collaboration. From this study, we define what communication channels we have in our system. We then use the video data that we had collected through user testing, together with the feedback from the video-assisted stimulated recall interviews, to identify three kinds of communicative overheads in our system: novelty of technology, ongoing constraints and operational problems. We analyse each communicative overhead with examples from our video data, and conclude that there are various overheads, some that participants may overcome through learning and familiarity with the system, some that may not be easily overcome, and some that may not even be unique to a remote collaborative environment, as they also occur in a face-to-face collaborative environment. We believe that offering richer communication channels does not necessarily equate to greater efficiency in the collaborative process, and that designers and developers of collaborative systems need to investigate the effect of communicative overheads before introducing new channels to their system, as these overheads may decrease the efficiency of any collaborative experiences.
Subjects 1700 Computer Science
2614 Theoretical Computer Science
Keyword Channel
Communicative overhead
Coordination
Mash up technologies
Qualitative study
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

 
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