Workgroup emotional exchanges and team performance in China

Liu, Xiao-Yu and Hartel, Charmine E. J. (2013) Workgroup emotional exchanges and team performance in China. Asia Pacific Journal of Human Resources, 51 4: 471-490. doi:10.1111/j.1744-7941.2012.00052.x


Author Liu, Xiao-Yu
Hartel, Charmine E. J.
Title Workgroup emotional exchanges and team performance in China
Journal name Asia Pacific Journal of Human Resources   Check publisher's open access policy
ISSN 1038-4111
1744-7941
Publication date 2013-10-01
Year available 2013
Sub-type Article (original research)
DOI 10.1111/j.1744-7941.2012.00052.x
Volume 51
Issue 4
Start page 471
End page 490
Total pages 20
Place of publication Oxford, United Kingdom
Publisher John Wiley & Sons
Language eng
Abstract The research conceptualizes workgroup emotional climate (WEC) and workgroup emotional labor as contrasting types of emotional exchange within teams, with the former defined as team-member directed emotional exchanges and the latter as the outward directed emotional exchanges required to enact one's role. Data were obtained from a sample of 840 workgroup members from 148 workgroups in China. Results showed that positive WEC is a source of group efficacy with positive consequences for workgroup performance. The findings also lend support to the idea that people have limited emotional resources and thus, while a positive WEC improves group performance, this relationship is weakened as workgroup emotional labor increases. The study identifies two types of emotional exchanges characterizing a workgroup and enriches understanding of team emotional dynamics. Team leaders need to recognize the value of WEC and the workgroup emotional labor requirements and try to induce more positive WEC to facilitate team performance.
Keyword Emotional exchanges
Group efficacy
Team performance
Workgroup emotional climate
Workgroup emotional labor
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2014 Collection
UQ Business School Publications
 
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