Understanding healthcare processes: an evaluation of two process model notations

Stitzlein, Cara, Sanderson, Penelope and Indulska, Marta (2013). Understanding healthcare processes: an evaluation of two process model notations. In: Proceedings of the Human Factors and Ergonomics Society 57th Annual Meeting. HFES 2013: 57th Annual Meeting of the Human Factors and Ergonomics Society, San Diego, CA, U.S.A., (240-244). 30 September-4 October 2013. doi:10.1177/1541931213571053

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Author Stitzlein, Cara
Sanderson, Penelope
Indulska, Marta
Title of paper Understanding healthcare processes: an evaluation of two process model notations
Conference name HFES 2013: 57th Annual Meeting of the Human Factors and Ergonomics Society
Conference location San Diego, CA, U.S.A.
Conference dates 30 September-4 October 2013
Proceedings title Proceedings of the Human Factors and Ergonomics Society 57th Annual Meeting   Check publisher's open access policy
Journal name Proceedings of the Human Factors and Ergonomics Society Annual Meeting   Check publisher's open access policy
Place of Publication Thousand Oaks, CA, United States
Publisher Sage Publications
Publication Year 2013
Sub-type Fully published paper
DOI 10.1177/1541931213571053
Open Access Status Not Open Access
ISBN 9780945289432
ISSN 2169-5067
1541-9312
Volume 57
Issue 1
Start page 240
End page 244
Total pages 5
Language eng
Formatted Abstract/Summary
Process models are powerful tools that facilitate workflow assessment. Stakeholders in healthcare technology projects use process models, but little is known about how current modeling notations support domain-specific challenges of understanding healthcare workflow. The aim of this study was to evaluate how well members of two healthcare stakeholder groups understand clinical processes modeled with Business Process Modeling Notation (BPMN) vs. a novel Health Process Notation (HPN). Engineers and healthcare-trained professionals were presented with process models and were tested for comprehension of processes and their perception of both notations. Participants showed a better understanding of relationships within the process and performed more efficiently with HPN. Nonetheless, BPMN was effective for representing sequences and task allocations. Professional background influenced certain aspects of stakeholders’ performance. The usefulness and ease of use of both notations were rated highly, suggesting that workflow models might help stakeholders assess the impact of technological change.
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Authors' prepress title: "Understanding healthcare processes: an evaluation of two process modelling notations".

 
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Created: Sun, 03 Nov 2013, 04:51:15 EST by Professor Penelope Sanderson on behalf of School of Information Technol and Elec Engineering