Designing trustworthy organizations

Hurley, Robert F., Gillespie, Nicole, Ferrin, Donald L. and Dietz, Graham (2013) Designing trustworthy organizations. MIT Sloan Management Review, 54 4: 75-82.

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Name Description MIMEType Size Downloads
Author Hurley, Robert F.
Gillespie, Nicole
Ferrin, Donald L.
Dietz, Graham
Title Designing trustworthy organizations
Journal name MIT Sloan Management Review   Check publisher's open access policy
ISSN 1532-9194
Publication date 2013-06-18
Sub-type Article (original research)
Open Access Status Not yet assessed
Volume 54
Issue 4
Start page 75
End page 82
Total pages 8
Place of publication Cambridge, MA, United States
Publisher Massachusetts Institute of Technology
Language eng
Formatted abstract
Companies often blame trust violations on ‘rogue employees,’ but these violations are predictable in organizations that allow dysfunctional, conflicting or incongruent activities to take root.

The article considers means by which executives can recreate public trust in their companies after brand scandals or instances of corrupt behavior receiving wide publicity. The overall decline of public trust in business is acknowledged. Research on elements of trust including confidence in common values, benevolence and competence is discussed. Means through which trust can be created or restored are discussed including the need to accommodate interests of all stakeholders, changes to organizational structure and implementation of values within corporate culture

Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Prepress title: "Beyond Rogue Employees and Bad Apples: Engineering Trustworthy Organizations".

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2014 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 11 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 16 times in Scopus Article | Citations
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Created: Tue, 10 Sep 2013, 21:26:35 EST by Ms Nicole Gillespie on behalf of UQ Business School