Critical success factors for crisis recovery management: a case study of Phuket hotels

Campiranon, K. and Scott, N. (2014) Critical success factors for crisis recovery management: a case study of Phuket hotels. Journal of Travel and Tourism Marketing, 31 3: 313-326. doi:10.1080/10548408.2013.877414


Author Campiranon, K.
Scott, N.
Title Critical success factors for crisis recovery management: a case study of Phuket hotels
Journal name Journal of Travel and Tourism Marketing   Check publisher's open access policy
ISSN 1054-8408
1540-7306
Publication date 2014-04-01
Year available 2014
Sub-type Article (original research)
DOI 10.1080/10548408.2013.877414
Open Access Status Not Open Access
Volume 31
Issue 3
Start page 313
End page 326
Total pages 14
Place of publication Philadelphia, United States
Publisher Routledge
Language eng
Formatted abstract
Tourism is a major export industry for Thailand. Phuket, one of the most popular tourist destinations in the country, has been negatively influenced in recent years by a number of crises, including the Global Financial Crisis (GFC). This has limited the travel budget not only for domestic tourists but also those from overseas. Hotel businesses have been particularly affected by the GFC. While hotel managers may not be able anticipate a crisis, it is crucial for them to understand the critical success factors contributing to effective crisis recovery in order to ensure their long-term survival.This research identifies critical success factors necessary for effective economic crisis management through qualitative analysis of in-depth interviews with managers of Phuket hotels. The findings of these interviews provide a rich and meaningful understanding of pertinent factors emphasized by managers as important in crisis recovery.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2015 Collection
UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 2 times in Scopus Article | Citations
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Created: Sat, 31 Aug 2013, 21:52:48 EST by Mr Noel Scott on behalf of School of Tourism