A study of crisis intervention and planned family support with vulnerable families: a national homelessness research project

Healy, Karen (2011) A study of crisis intervention and planned family support with vulnerable families: a national homelessness research project Greenway, ACT, Australia: Australian Homelessness Clearinghouse

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Name Description MIMEType Size Downloads
Author Healy, Karen
Title of report A study of crisis intervention and planned family support with vulnerable families: a national homelessness research project
Publication date 2011-12-05
Publisher Australian Homelessness Clearinghouse
Place of publication Greenway, ACT, Australia
Start page 1
End page 90
Total pages 90
Language eng
Subjects 370204 Counselling, Welfare and Community Services
Research Report for an External Body - Public Sector
Formatted abstract
In this project we aimed to compare vulnerable families’ experiences of, and outcomes associated with, two models of service delivery: crisis intervention and outreach planned family support services. Crisis intervention models are widely used in homelessness services, including some Micah Project services, to intervene in service user lives at a point of housing crisis and to develop a short-term, goal orientated response to housing and other needs (Healy, 2005). By contrast, the outreach planned family support approach is a service model that enables the support worker to work simultaneously on a range of family goals, some of which may not be directly related to housing crises.

In this study, we sought to understand:
• How, if at all, do the demographic characteristics, housing, income and employment experiences of the families using the two types of services differ?
• What goals do families in both sample groups hold for themselves in relation to housing, employment and various dimensions of quality of life, such as health and well-being, family and friendship relationships?
• What differences, if any, are observed in the reported service provision outcomes achieved by these families over a twelve month period?

The study was conducted over a 14 month period from October 2010 to November 2011.
We collected three forms of data. These were:
• survey interviews with two groups of families, those who received crisis intervention services and those who received planned family support services. These families were recruited from three non-government service agencies: Micah Projects, Brisbane Youth Service, and Domestic Violence Resource Centre

• these families were interviewed three times over 14 months. The interviews focused on gathering data about the families’ housing circumstances, employment, relationships, community connection, education and training and use of services such as early childhood, health and community services;

• focus groups with service providers from crisis intervention and planned family support services. The focus groups involved analysis of data collected in the interviews and on examining practitioners’ views of similarities and differences in best practice with vulnerable families accessing crisis intervention and planned family support services; and

• case record reviews. At the outset of the project, we examined the case records at Micah Projects of the families participating in the project who were also clients of Micah Projects’ services. Our focus was on analysis of the types of services provided and the time allocated to each type of service provision.
Q-Index Code AX
Q-Index Status Provisional Code
Institutional Status UQ
Additional Notes A partnership between Micah Projects Inc. and Queensland University. This research project, funded by the Australian Government under the 2009-13 National Homelessness Research Agenda, compared two models of service delivery for vulnerable families – crisis intervention and outreach planned family support.

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Created: Thu, 28 Feb 2013, 22:28:21 EST by Dr Karen Healy on behalf of School of Social Work and Human Services