Evaluation of an Australian primary care telephone cognitive behavioural therapy pilot

Bassilios, Bridget, Pirkis, Jane, King, Kylie, Fletcher, Justine, Blashki, Grant and Burgess, Philip (2012) Evaluation of an Australian primary care telephone cognitive behavioural therapy pilot. Australian Journal of Primary Health, 20 1: 62-73. doi:10.1071/PY12111

Author Bassilios, Bridget
Pirkis, Jane
King, Kylie
Fletcher, Justine
Blashki, Grant
Burgess, Philip
Title Evaluation of an Australian primary care telephone cognitive behavioural therapy pilot
Journal name Australian Journal of Primary Health   Check publisher's open access policy
ISSN 1448-7527
Publication date 2012-12-06
Year available 2012
Sub-type Article (original research)
DOI 10.1071/PY12111
Open Access Status Not yet assessed
Volume 20
Issue 1
Start page 62
End page 73
Total pages 12
Place of publication Collingwood, Australia
Publisher C S I R O
Language eng
Abstract A telephone-based cognitive behavioural therapy pilot project was trialled from July 2008 to June 2010, via an Australian Government-funded primary mental health care program. A web-based minimum dataset was used to examine level of uptake, sociodemographic and clinical profile of consumers, precise nature of services delivered, and consumer outcomes. Key informant interviews with 22 project officers and 10 mental health professionals elicited lessons learnt from the implementation of the pilot. Overall, 548 general practitioners referred 908 consumers, who received 6607 sessions (33% via telephone). The sessions were delivered by 180 mental health professionals. Consumers were mainly females with an average age of 37 years and had a diagnosis of depressive and/or anxiety disorders. A combination of telephone and face-to-face sessions of 1 h in duration were conducted, delivering behavioural and cognitive interventions, usually with no cost to consumers. Several implementation issues were identified by project officers and mental health professionals. Although face-to-face treatment is preferred by providers and consumers, the option of the telephone modality is valued, particularly for consumers who would not otherwise access psychological services. Evidence in the form of positive consumer outcomes supports the practice of multimodal service delivery.
Keyword Access to allied psychological services
Better outcomes
Primary mental health care
Psychological intervention
Telephone therapy
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published online 6 December 2012

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
School of Public Health Publications
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Created: Thu, 17 Jan 2013, 18:27:09 EST by Geraldine Fitzgerald on behalf of School of Public Health