Trading in emotions: a closer examination of emotional labor

Peart, Frances M., Roan, Amanda M. and Ashkanasy, Neal M. (2012). Trading in emotions: a closer examination of emotional labor. In Neal M. Ashkanasy, Charmine E.J. Härtel and Wilfred J. Zerbe (Ed.), Experiencing and managing emotions in the workplace (pp. 279-303) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2012)0000008015

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Author Peart, Frances M.
Roan, Amanda M.
Ashkanasy, Neal M.
Title of chapter Trading in emotions: a closer examination of emotional labor
Title of book Experiencing and managing emotions in the workplace
Place of Publication Bingley, United Kingdom
Publisher Emerald Group Publishing
Publication Year 2012
Sub-type Research book chapter (original research)
DOI 10.1108/S1746-9791(2012)0000008015
Series Research on Emotion in Organizations series
ISBN 9781780526768
ISSN 1746-9791
Editor Neal M. Ashkanasy
Charmine E.J. Härtel
Wilfred J. Zerbe
Volume number 8
Chapter number 10
Start page 279
End page 303
Total pages 25
Total chapters 14
Language eng
Abstract/Summary In this chapter, we reanalyze the conceptual map of emotional labor in order to provide a more nuanced understanding of the construct. Our starting point is Ashkanasy's (2003) five-level model of emotions in organizations, which places emotional labor at the midpoint (Level 3): the interpersonal/eve/. We argue here that emotional labor is a complex construct that can be viewed from different levels of organizational analysis. For example, it can also be considered as an organizational/eve/ variable ( Level 5) and from the within person perspective (Level 1) . More particularly, we posit that recent fragmentation of the construct of emotional labor in the literature has tended to divert the focus from its primary purpose: a value adding activity for the organization. In this chapter, therefore, we describe and discuss horizontal and vertical relationships between the key elements of the conceptual map of emotional labor and suggest directions for future research.
Q-Index Code B1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes The chapters in this volume are drawn from the best contributions to the 7th International Conference on Emotions and Worklife (Emonet) held in Montreal, Canada 4-5 August 2010, complemented with invited chapters consonant with the theme of this volume.

Document type: Book Chapter
Collections: Official 2013 Collection
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Created: Thu, 04 Oct 2012, 19:22:07 EST by Ms Lynette Adams on behalf of UQ Business School