Using information systems effectively: A representational perspective

Burton-Jones, Andrew and Grange, Camille (2008). Using information systems effectively: A representational perspective. In: K. Llytinen, Proceedings of JAIS Theory Development Workshop. Journal of the Association for Information Systems Theory Development Workshop, Paris, France, (). 2008.

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Author Burton-Jones, Andrew
Grange, Camille
Title of paper Using information systems effectively: A representational perspective
Conference name Journal of the Association for Information Systems Theory Development Workshop
Conference location Paris, France
Conference dates 2008
Proceedings title Proceedings of JAIS Theory Development Workshop
Journal name Sprouts: Working Papers on Information Systems
Place of Publication Cleveland, OH, United States
Publisher Weatherhead School of Management
Publication Year 2008
Sub-type Fully published paper
ISSN 1535-6078
Editor K. Llytinen
Volume 8
Issue 21
Total pages 35
Language eng
Abstract/Summary Although there has been a great deal of research on why individuals adopt and use information systems, there is little research on what it takes for individuals to use information systems effectively. Motivated by the view that much of the impacts of information systems stem from how they are used, we propose a model to explain the nature and drivers of effective system usage. The model is designed to explain effective system usage in the context of an individual user employing any individual information system. In this context, we build on a theory of information systems known as representation theory to propose that effective system usage requires a user to engage in three activities: adaptation activities (adapting the system so that it provides better representations), learning activities (learning how to access the representations offered by the system), and verification activities (verifying the representations in the system as well as the real world domain being represented). The model suggests a set of factors that drive these activities, specifies how these activities drive effective usage, and proposes a link between effective usage and users task performance. After specifying the model, we provide examples of how it could be used to explain the effective use of several types of information systems and we discuss how the model could be expanded to explain other contexts of use (e.g., multiple systems and multiple users) and to incorporate process forms of theorizing as well as variance forms of theorizing.
Keyword Effective system usage
Representational theory
System structure
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status Non-UQ
Additional Notes Open access pdf permission 'Copyright: Creative Commons Attribution-Noncommercial-No Derivative Works License'

Document type: Conference Paper
Collection: UQ Business School Publications
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Created: Sat, 30 Jun 2012, 00:21:18 EST by Karen Morgan on behalf of UQ Business School