Improving traffic systems strategy and operations using a capability maturity approach

Charles, Phil, Ferreira, Luis and Galiza, Ronald (2011). Improving traffic systems strategy and operations using a capability maturity approach. In: Proceedings of the 34th Australasian Transport Research Forum 2011. Australasian Transport Research Forum 2011, Adelaide, S.A., Australia, (1-15). 28-30 September 2011.

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Author Charles, Phil
Ferreira, Luis
Galiza, Ronald
Title of paper Improving traffic systems strategy and operations using a capability maturity approach
Conference name Australasian Transport Research Forum 2011
Conference location Adelaide, S.A., Australia
Conference dates 28-30 September 2011
Convener Peter Tisato, Lindsay Oxlad, Michael Taylor
Proceedings title Proceedings of the 34th Australasian Transport Research Forum 2011
Journal name ATRF 2011 - 34th Australasian Transport Research Forum
Place of Publication Adelaide, S.A., Australia
Publisher University of South Australia; The South Australian Department for Transport, Energy and Infrastructure
Publication Year 2011
Sub-type Fully published paper
Start page 1
End page 15
Total pages 15
Language eng
Abstract/Summary A structured approach is required to ensure significant and ongoing improvement in traffic systems strategy and operations. A review of improvement frameworks identified the Capability Maturity Model as a potentially useful approach to assess the current level of ‘capability’ of traffic management systems and identify future trajectories in the short to medium term. The paper outlines an application of the capability maturity process developed for traffic systems management, with a focus on improving the effectiveness of processes and institutional arrangements that lead to improved performance outcomes. The paper also discusses how the approach was used to provide tools to identify gaps in the performance of current practices, in relation to exemplar counterpart jurisdictions. Australian and international case studies were prepared to assess the concept framework and the findings are reported in this paper. It was found that the capability maturity approach was very useful, being readily understood by key stakeholders (both internal and external), and the tool enables an unbiased assessment of the current context and identification of priority actions for improvement. The Capability Maturity Model approach provides a useful basis for self or independent assessment and can be used to undertake benchmarking with a counterpart jurisdiction.
Keyword Capability maturity model
Evaluation and assessment
Performance improvement
Policy and planning
Traffic systems operations
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Session No. 3.4.2

Document type: Conference Paper
Collections: School of Civil Engineering Publications
Official 2012 Collection
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Created: Thu, 14 Jun 2012, 05:01:54 EST by Phil Charles on behalf of School of Civil Engineering