Palliative care afterhours: A review of a phone support service

Bradford, Natalie, Irving, Helen, Smith, Anthony C., Pedersen, Lee-Anne and Herbert, Anthony (2012) Palliative care afterhours: A review of a phone support service. Journal of Pediatric Oncology Nursing, 29 3: 141-150. doi:10.1177/1043454212446023

Author Bradford, Natalie
Irving, Helen
Smith, Anthony C.
Pedersen, Lee-Anne
Herbert, Anthony
Title Palliative care afterhours: A review of a phone support service
Journal name Journal of Pediatric Oncology Nursing   Check publisher's open access policy
ISSN 1043-4542
Publication date 2012-05-01
Year available 2012
Sub-type Article (original research)
DOI 10.1177/1043454212446023
Open Access Status
Volume 29
Issue 3
Start page 141
End page 150
Total pages 10
Place of publication Thousand Oaks, CA, U.S.A.
Publisher Sage Publications
Language eng
Formatted abstract
Families caring for a child with incurable cancer require access to support and advice round the clock. In Brisbane, Australia, an after-hours phone service was established to support these families. This service is operated by oncology clinical nurse consultants (CNCs) experienced in pediatric palliative care. This is the first review of 8 years of activity, totaling 106 patients and 1954 calls. The majority of calls were between parents and CNCs (51%). Updating of the patient’s condition (18%) was the primary reason for calls, with support and reassurance (16%), and symptom management of pain (10%) being the other frequent reasons. The majority of calls occurred over the weekends in the morning, with only 11% (n = 209) of calls occurring between 10:00 PM and 7:00 AM. Of all the calls made, 43% (n = 814) were calls managed by the CNC without requiring further intervention. Calls were received from throughout Queensland, indicating the value of the service in supporting families throughout the state. The after-hours phone service has proven to be a simple, effective, and valuable service, which is consistently accessed by families, regardless of distance from the hospital.
Keyword Palliative care
Pediatric oncology
Quality of life
Supportive care
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2013 Collection
School of Medicine Publications
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Citation counts: TR Web of Science Citation Count  Cited 10 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 9 times in Scopus Article | Citations
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Created: Fri, 01 Jun 2012, 00:24:56 EST by Burke, Eliza on behalf of Centre for On-Line Health