Phone bullying: Impact on self-esteem and well-being

Drennan, Judy, Brown, Mark and Sullivan Mort, Gillian (2011) Phone bullying: Impact on self-esteem and well-being. Young Consumers, 12 4: 295-309. doi:10.1108/17473611111185850

Author Drennan, Judy
Brown, Mark
Sullivan Mort, Gillian
Title Phone bullying: Impact on self-esteem and well-being
Journal name Young Consumers   Check publisher's open access policy
ISSN 1747-3616
Publication date 2011-01-01
Sub-type Article (original research)
DOI 10.1108/17473611111185850
Volume 12
Issue 4
Start page 295
End page 309
Total pages 15
Place of publication Bingley, W. Yorks., United Kingdom
Publisher Emerald Group Publishing
Language eng
Formatted abstract
Purpose – Most current research emphasises the benefits of mobile communications for consumers. The purpose of this paper, however, is to investigate the neglected negative effect of “m-bullying” on young consumers, to expand the understanding of the pervasive impact of enhanced mobile communication.
Design/methodology/approach – Data were collected using a cross-sectional mall intercept method. The survey instrument comprised of sets of statements about the self and the experience of using mobile phones, followed by a set of demographic questions.
Findings – Findings indicate both genders experience m-bullying and that levels of self-esteem were found to have a direct effect on overall well being.
Originality/value – While prior research emphasised the positive aspects of enhanced connectivity, this paper advances understanding of the negative aspects of mobile communications and identified the risk of bullying inherent in continuous communication.
Keyword Young consumers
Self esteem
Mobile communication systems
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2012 Collection
UQ Business School Publications
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Citation counts: Scopus Citation Count Cited 4 times in Scopus Article | Citations
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Created: Fri, 23 Mar 2012, 21:25:27 EST by Karen Morgan on behalf of UQ Business School