Child protection practitioners and decision-making tools: Observations and reflections from the front line

Gillingham, Philip and Humphreys, Cathy (2010) Child protection practitioners and decision-making tools: Observations and reflections from the front line. The British Journal of Social Work, 40 8: 2598-2616. doi:10.1093/bjsw/bcp155

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Author Gillingham, Philip
Humphreys, Cathy
Title Child protection practitioners and decision-making tools: Observations and reflections from the front line
Journal name The British Journal of Social Work   Check publisher's open access policy
ISSN 0045-3102
1468-263X
Publication date 2010-01-01
Year available 2009
Sub-type Article (original research)
DOI 10.1093/bjsw/bcp155
Open Access Status Not yet assessed
Volume 40
Issue 8
Start page 2598
End page 2616
Total pages 19
Place of publication Oxford, United Kingdom
Publisher Oxford University Press
Language eng
Abstract Decision-making tools, particularly risk-assessment tools, have been implemented by governments around the world, perhaps most notably in the field of child protection, though little attention has been paid to how practitioners use them. This article presents the findings from ethnographic research that explored how child protection practitioners in the Department of Child Safety, Queensland, Australia, used four Structured Decision Making tools developed by the Children’s Research Centre in Wisconsin in their daily practice in the intake and investigation stages of a case. The findings that the tools were not being used as intended by their designers and, in fact, tended to undermine the development of expertise by child protection workers has profound implications for the future development of technological approaches to child protection and, more broadly, human services practice.
Keyword Risk assessment
Structured Decision Making
Child protection
ICT
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ
Additional Notes First published online: December 23, 2009

Document type: Journal Article
Sub-type: Article (original research)
Collections: ERA 2012 Admin Only
School of Nursing, Midwifery and Social Work Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 49 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 63 times in Scopus Article | Citations
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Created: Mon, 19 Sep 2011, 23:30:10 EST by Philip Gillingham on behalf of School of Social Work and Human Services