Politeness in intercultural email communication: Australian and Korean perspectives

Murphy, Margaret and Levy, Mike (2006) Politeness in intercultural email communication: Australian and Korean perspectives. Journal of Intercultural Communication, 12: .

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Author Murphy, Margaret
Levy, Mike
Title Politeness in intercultural email communication: Australian and Korean perspectives
Journal name Journal of Intercultural Communication   Check publisher's open access policy
ISSN 1404-1634
Publication date 2006-01-01
Sub-type Article (original research)
Open Access Status File (Publisher version)
Issue 12
Total pages 12
Place of publication Boraas, Sweden
Publisher Immigrant Institutet
Language eng
Abstract This paper presents initial results from analysis of data collected on the topic of politeness in intercultural email communication from a large cohort of Australian academic and general staff at an established metropolitan university. We were interested in the language used by these staff members while they conducted their initial email communication with their contacts overseas. The contacts overseas were, for example, fellow professional colleagues, representatives from educational institutions and foreign students. The staff members did not know personally their overseas email partners in the sense that they had not previously met face-to-face. In particular, we were interested in if and how the staff members incorporated politeness indicators in their email language and how they interpreted politeness, or lack thereof, in their incoming emails. The paper also describes and analyses the politeness strategies in intercultural emails used by a smaller cohort of Korean academics at seven universities in Korea. Results show differences in politeness, both in expectations and use, between Australian and Korean academics.
Keyword Intercultural e-mail communication
Australian university staff
Korean academics
Unkown overseas e-mail partners
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: ERA 2012 Admin Only
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Created: Fri, 26 Aug 2011, 20:38:05 EST by Meredith Downes on behalf of School of Languages and Cultures