Integrated care in the emergency department: A complex adaptive systems perspective

Nugus, Peter, Carroll, Katherine, Hewett, David G., Short, Alison, Forero, Roberto and Braithwaite, Jeffrey (2010) Integrated care in the emergency department: A complex adaptive systems perspective. Social Science & Medicine, 71 11: 1997-2004. doi:10.1016/j.socscimed.2010.08.013

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Author Nugus, Peter
Carroll, Katherine
Hewett, David G.
Short, Alison
Forero, Roberto
Braithwaite, Jeffrey
Title Integrated care in the emergency department: A complex adaptive systems perspective
Journal name Social Science & Medicine   Check publisher's open access policy
ISSN 0277-9536
Publication date 2010-12-01
Sub-type Article (original research)
DOI 10.1016/j.socscimed.2010.08.013
Volume 71
Issue 11
Start page 1997
End page 2004
Total pages 8
Place of publication Oxford, United Kindom
Publisher Pergamon
Language eng
Abstract Emergency clinicians undertake boundary-work as they facilitate patient trajectories through the Emergency Department (ED). Emergency clinicians must manage the constantly-changing dynamics at the boundaries of the ED and other hospital departments and organizations whose services emergency clinicians seek to integrate. Integrating the care that differing clinical groups provide, the services EDs offer, and patients' needs across this journey is challenging. The journey is usually accounted for in a linear way - as a " continuity of care" problem. In this paper, we instead conceptualize integrated care in the ED using a complex adaptive systems (CAS) perspective. A CAS perspective accounts for the degree to which other departments and units outside of the ED are integrated, and appropriately described, using CAS concepts and language. One year of ethnographic research was conducted, combining observation and semi-structured interviews, in the EDs of two tertiary referral hospitals in Sydney, Australia. We found the CAS approach to be salient to analyzing integrated care in the ED because the processes of categorization, diagnosis and discharge are primarily about the linkages between services, and the communication and negotiation required to enact those linkages, however imperfectly they occur in practice. Emergency clinicians rapidly process large numbers of high-need patients, in a relatively efficient system of care inadequately explained by linear models. A CAS perspective exposes integrated care as management of the patient trajectory within porous, shifting and negotiable boundaries. © 2010 Elsevier Ltd.
Keyword Australia
Complex adaptive systems
Emergency departments
Integrated care
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
School of Medicine Publications
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Citation counts: TR Web of Science Citation Count  Cited 24 times in Thomson Reuters Web of Science Article | Citations
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Created: Sun, 16 Jan 2011, 10:00:35 EST