The mediating effects of emotions on the relationship between conflict and trust

Chen, Mingkai J. and Ayoko, Oluremi B. (2010). The mediating effects of emotions on the relationship between conflict and trust. In: 24th Annual Australian and New Zealand Academy of Management Conference: Managing for Unknowable Futures. 24th ANZAM Conference 2010, Adelaide, SA, Australia, (). 8-10 December 2010.

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Name Description MIMEType Size Downloads
Author Chen, Mingkai J.
Ayoko, Oluremi B.
Title of paper The mediating effects of emotions on the relationship between conflict and trust
Conference name 24th ANZAM Conference 2010
Conference location Adelaide, SA, Australia
Conference dates 8-10 December 2010
Proceedings title 24th Annual Australian and New Zealand Academy of Management Conference: Managing for Unknowable Futures
Place of Publication Australia
Publisher ANZAM
Publication Year 2010
Sub-type Fully published paper
ISBN 9781877040825
1877040827
9781877040818
1877040819
Total pages 21
Collection year 2011
Language eng
Formatted Abstract/Summary
Trust is important for effective group and organizational processes. However, researchers suggest that trust building may be challenging in the face of conflict. In this paper, we propose that the impact of conflict on trust may be partly dependent on the conflict- induced emotions in a conflict event. Using affective events and attribution theories as a framework, we tested the mediating effects of emotions (positive and self-conscious) in the relationship between conflict and trust. Data were collected from 325 student-workers enrolled in a large business school. Results indicated that task and relationship conflict were associated with positive and self-conscious emotions while self-conscious emotions mediated the link between conflict and trust. We discuss the implications for theory and practice.
Keyword Conflict
Emotions
Trust
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2011 Collection
UQ Business School Publications
 
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Created: Fri, 17 Dec 2010, 01:04:27 EST by Karen Morgan on behalf of UQ Business School