Management of eWork health issues: A new perspective on an old problem

Kirk, Elizabeth and Strong, Jenny (2010) Management of eWork health issues: A new perspective on an old problem. Work: A Journal of Prevention Assessment & Rehabilitation, 35 2: 173-181. doi:10.3233/WOR-2010-0969

Author Kirk, Elizabeth
Strong, Jenny
Title Management of eWork health issues: A new perspective on an old problem
Journal name Work: A Journal of Prevention Assessment & Rehabilitation   Check publisher's open access policy
ISSN 1051-9815
Publication date 2010-02-17
Sub-type Article (original research)
DOI 10.3233/WOR-2010-0969
Volume 35
Issue 2
Start page 173
End page 181
Total pages 9
Place of publication Amsterdam, Netherlands
Publisher I O S Press
Language eng
Subject C1
920201 Allied Health Therapies (excl. Mental Health Services)
111705 Environmental and Occupational Health and Safety
Abstract Contact centres are vehicles for a rapidly growing group of knowledge workers, or eWorkers. Using computers and high-speed telecommunications connections as work tools, these employees spend long hours performing mentally demanding work while maintaining static, physically stressful, seated positions. The complex interplay between job demands, work environment, and individual differences combine to produce high levels of physical discomfort among eWorkers. This paper discusses a new view that has emerged, one that focuses on the management rather than the elimination of work related upper limb disorders (WRULD) and computer vision syndrome (CVS) issues that are prevalent among eWorkers. It also reviews a cultural shift among practitioners and business that moves towards a consultative process and the sharing of knowledge among all stakeholders. The controlled work conditions and large single location workforce found within contact centres provide the opportunity to understand the personal and industry cost of eWork injuries and the ability to develop and review new multifaceted interventions. Advances in training and workplace design aimed at decreasing discomfort and injury and reducing the associated economic burden may then be adapted for all eWorkforce groups. Copyright © 2011 Elsevier B.V. All rights reserved.
Keyword Health and wellness
Contact centres
Call centres
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
School of Health and Rehabilitation Sciences Publications
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 5 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 5 times in Scopus Article | Citations
Google Scholar Search Google Scholar
Created: Sun, 21 Mar 2010, 10:00:31 EST